FAQs

About the festival

Why are you hosting such an amazing event?

Stortford Heroes: Party in the Park is designed to honour the people who go above and beyond to serve our community, particularly during the COVID-19 pandemic. The celebration will recognise and give thanks to the special people whose work can so often go unnoticed. 

Who are the heroes?

Our heroes are anyone who go above and beyond to serve our community. Maybe they’re NHS workers, emergency services, caregivers, charitable organisations, or just everyday individuals who dedicate their time and resources to helping others. Do you know a person or group that has helped our community? Someone you’d be lost without? Nominate them for a Stortford Hero award. 

Event information

When and where does the event take place?

Stortford Heroes: Party in the Park takes place on Saturday 16th July 2022 at Sworder’s Field, Bishop’s Stortford, CM23 2AY. The main entrance is beside the children’s playground, just off the A1250.

What time does the event start and end?

The gates open at 12.30pm and the event closes at 11pm. 

Is it cashless?

The event itself is cash only. Vendors at the event may have their own cashless payment methods. 

Can I get cash on site?

No, the nearest cash point is located in the town.

Can I bring a dog to the event?

Unfortunately, no dogs are allowed at the event. 

Will the event have an official photographer/videographer?

Yes, we will be taking photos and videos of the event throughout the day. Please do not bring your own professional photographic or recording equipment as it’s not allowed. 

Is smoking allowed?

Yes, but please respect others. You must not smoke in any enclosed spaces or any areas with no smoking signs. This includes e-cigarettes.

Can I leave the event and re-enter?

You can leave and re-enter the site but no re-entry is allowed after 10.30pm. 

Tickets

What does the ticket include?

You ticket includes free all-day access to Stortford Heroes: Party in the Park. 

When will I get my tickets?

Your ticket(s) will be sent out by email the week before the event. Please keep an eye out for it in your email inbox and spam box. We’ll make an announcement on our social media channels to let you know when the tickets are going out. If there are any issues or you don’t receive your ticket(s), please let us know.

Will I need a ticket for my child?

All children age 1 year or over will need a ticket for the event

Can my child attend the event on their own?

Children under 16 years of age must be accompanied by an adult.  

Can I purchase a ticket on the day?

Unfortunately, we’re limited by capacity and it’s a fully booked event so there won’t be any tickets available on the day. To avoid disappointment, make sure you book your tickets in advance. We’re trying to increase capacity, so keep your eyes peeled on our social channels for a possible phase 2 ticket release. 

Who do I contact if I have ticket issues?

If you have any issues with your ticket(s) please contact us.

What if I can no longer attend Party in the Park?

The event is fully booked so please let us know if you can no longer attend so we can re-allocate the tickets. 

Travel

What is the recommended travel method?

We suggest that you use public transport to get to the event if possible. The train and bus station are nearby within walking distance. 

Is there parking available?

The event itself does not have parking but it is held in the middle of town and there are many car parks very close to the event. 

Food & drinks

Will there be any vegetarian food?

Yes, we have an incredible selection of food vendors to cater for all needs.

Can I bring my own food?

Yes, we welcome families with picnics.

Can I bring my own alcohol?

No alcohol is permitted into the event and all glass will be confiscated for safety reasons.

McMullen Brewery will be providing the main stage bar, with any profit going to the four main charities of the event. We also have two other bars that will be serving alcohol. Please drink responsibly. 

Do I need to show ID at the bar?

Yes, in line with the Challenge 25 policy, we accept the following types of ID:  
– Current UK or Overseas Driving Licence / Provisional Licence  
– Current UK or Overseas Passport 
– Valid PASS Card (Proof of Age Standards Scheme) 

Safety & COVID-19

Do I have to take a COVID-19 test?

It’s not a condition of entry but we advise that you take a lateral flow test prior to attending the event. Please do not attend if you’re displaying any symptoms of COVID-19, even with a negative test.

What safety measures will be in place?

All UK Government and Local Authority rules and guidance are being carefully followed to ensure the festival is fully safe and compliant.  
 
Our safety measures include: 
– Adequate space provisioned throughout the outdoor venue 
– Extra wide entrances and exits 
– Appropriate signage 
– Hand-sanitising stations 
– An increased number of toilets 

What if I can’t attend due to Coronavirus?

If you can’t attend because you have COVID-19 or you’re showing symptoms, please let us know so we can re-allocate your ticket to someone else.  

Welfare & accessibility

Are there medical facilities on site?

Yes, we have a first aid area manned by St John’s Ambulance and trained volunteers.

Is Party in the Park wheelchair accessible?

Yes, the event is wheelchair accessible and there will be disabled toilet facilities available.  If you let us know of your needs before the event, we can provide priority access to avoid the crowds.

Do carers require a separate ticket?

Yes, carers need to book a separate ticket. If they don’t have one yet, please let us know and we’ll arrange one for them.  

Lost property

How do I report lost or found property?

If you lose something during the festival or you find lost property, please hand it in or check with staff at our Information Point.  

How do I report a lost child?

In the unfortunate situation that you lose a child, please head immediately to our First Aid area where a member of staff will reunite you as soon as possible. 

Also, please make sure you write your mobile number on your child’s wristband when you enter the event so we can easily reach you.

Volunteers

Can I volunteer for the event?

Yes please! there’s a choice of volunteer roles and times available to help with the event including set-up/clean-up, stewarding, hospitality bar and helping the attendees. Please complete the volunteer form and someone from the events team will be in touch with more details. 

Will I receive training?

Yes, all volunteers will receive full and relevant training on the day including specific training such as manual handling, entrance and exit procedures, and food safety if relevant.